TY - BOOK TI - The civil service of Malaysia:towards excellence through ISO 9000:improvements and developments in the civil service of Malaysia 1996 SN - 9839827049 PY - 1997/// CY - Kuala Lumpur PB - MAMPU KW - Civil service KW - Malaysia KW - ISO 9000 KW - Public administration KW - Quality control KW - Standards ER -