Likeable business  WHY TODAY 'S CONSUMERS DEMAND MORE AND HOW LEADERS CAN DELIVER 
Dave Kerpen, with Theresa Braun and Valerie Pritchard.  
 - (xiv, 220 p.)  23cm 
<br/><br/><label>ISBN: </label>9780071800471 (pbk. : alk. paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations.<br/>Management--Social aspects.