TY  - BOOK
TI  - Likeable business: WHY TODAY 'S CONSUMERS DEMAND MORE AND HOW LEADERS CAN DELIVER
SN  - 9780071800471 (pbk. : alk. paper)
PY  - 2013///
CY  - New York
PB  - McGraw-Hill
KW  - Customer relations
KW  - Management
KW  - Social aspects
ER  -