Polsky, Lawrence. <br/><br/>
PERFECT PHRASES for CONFLICT RESOLUTION  Hundreds of Ready-to-Use Phrases for Encouraging A More Productive and Efficient Work Environment  
Lawrence Polsky and Antoine Gerschel. 
 - 163 p. ;  21 cm. 
<br/><br/><label>ISBN: </label>9780071756167 9780071756167 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Communication in management.<br/>Interpersonal conflict.<br/>Conflict management.