TY  - BOOK
AU  - Polsky,Lawrence
AU  - Gerschel,Antoine
TI  - PERFECT PHRASES for CONFLICT RESOLUTION: Hundreds of Ready-to-Use Phrases for Encouraging A More Productive and Efficient Work Environment 
SN  - 9780071756167
PY  - 2011///
CY  - New York
PB  - McGraw-Hil
KW  - Communication in management
KW  - Interpersonal conflict
KW  - Conflict management
ER  -