Total quality management 
Dale H. Besterfield ... [et al.].  
 - 2nd ed. 
 - Upper Saddle River, N.J.  Prentice Hall  c1999.  
 - x, 533 p.  ill.  25 cm. 
<br/><br/>Includes bibliographical references (p. 527-528) and index.  
<br/><br/><label>ISBN: </label>0136394035 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.
<br/><br/><label>LC Class. No.: </label>HD62.15  / .T6792 1999