00581nam a2200181Ia 4500 0000000144 20251012174252.0 980501s1999 njua b 001 0 eng 0136394035 HD62.15 .T6792 1999 658.4013 TOT 1999 Total quality management Dale H. Besterfield ... [et al.]. 2nd ed. Upper Saddle River, N.J. Prentice Hall c1999. x, 533 p. ill. 25 cm. Includes bibliographical references (p. 527-528) and index. Total quality management. 183 183 0 0 0 0 KEM KEM 2012-12-07 0 0000000139 2025-10-12 08:33:55 2025-10-12 OS