TY  - BOOK
TI  - Total quality management
SN  - 0136394035
AV  - HD62.15 .T6792 1999
PY  - 1999///.
CY  - Upper Saddle River, N.J.
PB  - Prentice Hall
KW  - Total quality management
N1  - Includes bibliographical references (p. 527-528) and index.
ER  -