Business communication in context  principles and practice 
Melinda G. Kramer.  
 - Upper Saddle River, N.J.  Prentice Hall  c2001.  
 - xxi, 598 p.  ill.  27 cm. 
<br/><br/>Includes bibliographical references and index.  
<br/><br/><label>ISBN: </label>0134843614 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business communication.