Empowering the customer 
Victor Ayeni.  
 - London  Commonwealth Secretariat  2000.  
 - x, 63 p.  24 cm. 
<br/><br/>Includes bibliographical references (p. 55-57).  
<br/><br/><label>ISBN: </label>0850926491 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations.<br/>Organizational change.<br/>Public administration.
<br/><br/><label>LC Class. No.: </label>JF1525.O73  / A94 2000