TY  - BOOK
TI  - Empowering the customer
SN  - 0850926491
AV  - JF1525.O73 A94 2000
PY  - 2000///.
CY  - London
PB  - Commonwealth Secretariat
KW  - Customer relations
KW  - Organizational change
KW  - Public administration
N1  - Includes bibliographical references (p. 55-57).
ER  -