TQM implementation and impact in the Malaysian public sector  an emprical study 
Teddy Lian Kok Fei  
 - Kuala Lumpur  INTAN  2002  
 - xii,94p.  26cm 
<br/><br/>Includes bibliographical references  
<br/><br/><label>ISBN: </label>9679933903  9789679933901 
<br/><br/><label>Subjects--Topical Terms: </label><br/>civil service--Malaysia<br/>Public administration--Malaysia<br/>Total quality management--Malaysia