TY  - BOOK
TI  - TQM implementation and impact in the Malaysian public sector: an emprical study
SN  - 9679933903
PY  - 2002///
CY  - Kuala Lumpur
PB  - INTAN
KW  - civil service
KW  - Malaysia
KW  - Public administration
KW  - Total quality management
N1  - Includes bibliographical references
ER  -