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    <title>How organisations measure success</title>
    <subTitle>the use of performance indicators in government</subTitle>
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    <place>
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    <publisher>Routledge</publisher>
    <dateIssued>1992</dateIssued>
    <issuance>monographic</issuance>
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  <abstract>Reports on two years of field research funded by the Economic and Social Research Council. Examines performance indicators across a variety of government departments and public agencies as well as private businesses. </abstract>
  <tableOfContents>Book Cover; Title; Contents; List of tables; List of abbreviations; Introduction; Revolution or resurrection? The history of a concept; Models, measures, and muddles: organisational and conceptual dimensions of performance indicators; The criminal jus tice system: police, courts, and prisons; The welfare system: Social Security and the National Health Service; The private sector: banks, building societies, and retail stores; Managing monopolies: railways, water, and airports; Performance indicators in the 1990s: tools for managing political and administrative change; References; Name index</tableOfContents>
  <note type="statement of responsibility">Neil Carter, Rudolf Klein, and Patricia Day. </note>
  <note>Includes bibliographical references (p. [184]-191) and indexes. </note>
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  <subject authority="lcsh">
    <topic>Administrative agencies</topic>
    <geographic>Great Britain</geographic>
    <topic>Evaluation</topic>
    <topic>Case studies</topic>
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  <subject authority="lcsh">
    <topic>Executive departments</topic>
    <geographic>Great Britain</geographic>
    <topic>Evaluation</topic>
    <topic>Case studies</topic>
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  <subject authority="lcsh">
    <topic>Government productivity</topic>
    <geographic>Great Britain</geographic>
    <topic>Case studies</topic>
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  <subject authority="lcsh">
    <topic>Industrial productivity</topic>
    <geographic>Great Britain</geographic>
    <topic>Case studies</topic>
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  <classification authority="lcc">JN318 .C37 1992eb</classification>
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