@book{3272,
	title = {How Organizations Measure Success},
	publisher = {Routledge},
	year = {May 1995},
	address = {New York},
	url = {http://firstsearch.oclc.org/WebZ/DCARead?standardNoType=1&standardNo=041511912X:srcdbname=worldcat:fromExternal=true&sessionid=0}
}