How Organizations Measure Success The Use of Performance Indicators in Government. [electronic resource] - New York Florence Routledge Taylor & Francis Group [distributor] May 1995 - 1 online resource (216 p.)

Cover -- Title -- Copyrigght -- Contents -- List Of Tables -- List Of Abbreviations -- Introduction -- 1 Revolution Or Resurrection? The History Of A Concept -- 2 Models, Measures, And Muddles: Organisational And Conceptual Dimensions Of Performance I ndicators -- 3 The Criminal Justice System: Police, Courts, And Prisons -- 4 The Welfare System: Social Security And The National Health Service -- 5 The Private Sector: Banks, Building Societies, And Retail Stores -- 6 Managing Monopolies: Railways, Water, And Airports -- 7 Performance Indicators In The 1990S: Tools For Managing Political And Administrative Change -- References -- Name Index -- Subject Index.

Reports on two years of field research funded by the Economic and Social Research Council. Examines performance indicators across a variety of government departments and public agencies as well as private businesses.

Trade Routledge.

041511912X (UK-B Format Paperback) 9780415119122


Administrative Agencies.
Executive Departments--Great Britain.
Industrial Productivity.


Electronic resource.

JN318.C37 1994