@book{3275,
	title = {How organisations measure success},
	publisher = {Routledge},
	year = {1992 },
	address = {London},
	url = {http://firstsearch.oclc.org/WebZ/DCARead?standardNoType=1&standardNo=041511912X:srcdbname=worldcat:fromExternal=true&sessionid=0}
}