@book{403,
	title = {ISO 9000 guidelines for the chemical and process industries},
	publisher = {ASQC Quality Press},
	year = {c1996. },
	address = {Milwaukee, Wis.},
	edition = {2nd ed.},
	note = {Rev. ed. of: ANSI/ASQC Q90/ISO 9000. c1992. }
}