Emotional value  creating strong bonds with your customers 
Janelle Barlow and Dianna Maul ; foreword by Michael Edwardson.  
 - San Francisco  Berrett-Koehler Publishers  c2000.  
 - xviii, 310 p.  24 cm. 
<br/><br/>Includes bibliographical references and index.  
<br/><br/><label>ISBN: </label>1576750795 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .B3673 2000