00601nam a2200169Ia 4500 0000000815 20251012174300.0 991221s2000 cau b 001 0 eng 1576750795 HF5415.5 .B3673 2000 658.812 BAR 1943 Emotional value creating strong bonds with your customers Janelle Barlow and Dianna Maul ; foreword by Michael Edwardson. San Francisco Berrett-Koehler Publishers c2000. xviii, 310 p. 24 cm. Includes bibliographical references and index. Customer services. 419 419 0 0 0 0 KEM KEM 2012-12-07 0 0000000799 2025-10-12 08:34:03 2025-10-12 OS