Emotional value
creating strong bonds with your customers
text
bibliography
c
San Francisco
Berrett-Koehler Publishers
c2000
monographic
0 e
xviii, 310 p. 24 cm.
Janelle Barlow and Dianna Maul ; foreword by Michael Edwardson.
Includes bibliographical references and index.
Customer services
HF5415.5 .B3673 2000
1576750795
9912
20251012174300.0
0000000815