TY  - BOOK
TI  - Emotional value: creating strong bonds with your customers
SN  - 1576750795
AV  - HF5415.5 .B3673 2000
PY  - 2000///.
CY  - San Francisco
PB  - Berrett-Koehler Publishers
KW  - Customer services
N1  - Includes bibliographical references and index.
ER  -