Operations management :  serving the customer 
Richard J. Schonberger, Edward M. Knod, Jr.  
 - 3rd ed. 
 - Plano, Tex.  Business Publications  1988.  
 - xv, 922 p.  ill.  25 cm. 
<br/><br/>Includes bibliographies and index.  
<br/><br/><label>ISBN: </label>0256058342 9780256058345 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Production management.
<br/><br/><label>Subjects--Index Terms: </label>Production management 
<br/><br/><label>LC Class. No.: </label>TS155  / .S3246 1988