ISO 9001:2000 explained 
Charles A. cianfrani, Joseph J. Tsiakals & John E. (Jack) West  
 - 2nd ed 
 - Wisconsin  ASQ  2001  
 - 215 p.  23 cm 
<br/><br/> Includes index  
<br/><br/><label>ISBN: </label>0873895088 (alk. paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>International Standard Organization<br/>Quality control<br/>Total quality management