The balanced scorecard  translating strategy into action 
Robert S. Kaplan, David P. Norton.  
 - Boston, Mass.  Harvard Business School Press  c1996.  
 - xi,322p.  ill.  24cm. 
<br/><br/> Includes index.  
<br/><br/><label>ISBN: </label>0875846513 (alk. paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Industrial productivity--Measurement.<br/>Organizational effectiveness--Evaluation.<br/>Strategic planning.