The leader's guide to managing people  how to use soft skills to get hard results 
Mike Brent and Fiona Elsa Dent.  
 - xxi, 239 pages  illustrations  21 cm 
<br/><br/>Includes bibliographical references  
<br/><br/><label>ISBN: </label>9780273779452 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Communication in management.<br/>Interpersonal relations.<br/>Leadership.<br/>Personnel management.<br/>Teams in the workplace--Management.