TY - BOOK TI - The leader's guide to managing people: how to use soft skills to get hard results SN - 9780273779452 PY - 2014/// CY - Harlow, England PB - Pearson KW - Communication in management KW - Interpersonal relations KW - Leadership KW - Personnel management KW - Teams in the workplace KW - Management N1 - Includes bibliographical references ER -