TY  - BOOK
TI  - MS ISO 9000: a practical guide for implementation in the civil service / Halim Shafie, P. manogran. 
SN  - 967993358X
CY  - Kuala Lumpur : National Institute of Public Administration (INTAN) , 1999. 
KW  - Civil service -- Malaysia
KW  - ISO 9000 Series Standards
KW  - Quality control -- Standards -- Malaysia
ER  -