Model business letters, emails and other business documents 
Shirley Taylor.  
 - 7th ed. 
 - Harlow, England  New York  Pearson  c2012.  
 - xiv, 498 p.  24 cm. 
<br/><br/> Includes index.  
<br/><br/><label>ISBN: </label>9780273751939 (limp) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business writing.<br/>Commercial correspondence.<br/>Letter writing.