TY - BOOK TI - The 20% doctrine: how tinkering, goofing off, and breaking the rules at work drive success in business SN - 9780062003232 PY - 2012/// CY - New York PB - Harper Business KW - Creative ability in business KW - Case studies KW - Employee motivation KW - Success in business N1 - Includes bibliographical references (p. [173]-183) and index ER -