The innovator's dilemma  when new technologies cause great firms to fail 
Clayton M. Christensen.  
 - xxiv, 225 pages  illustrations  24 cm 
<br/><br/>Includes index.  
<br/><br/><label>ISBN: </label>9781422196021 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Creative ability in business.<br/>Customer services.<br/>Industrial management.