000 00730nam a2200217Ia 4500
001 0000026187
005 20251012174852.0
008 250708s2013 nyu eng
020 _a9780071800471 (pbk. : alk. paper)
040 _aEPU
_beng
_cEPU
_erda
090 0 0 _a658.812 KER 2013
245 1 0 _aLikeable business
_bWHY TODAY 'S CONSUMERS DEMAND MORE AND HOW LEADERS CAN DELIVER
_cDave Kerpen, with Theresa Braun and Valerie Pritchard.
264 1 _aNew York
_bMcGraw-Hill,
_cc2013.
300 _a(xiv, 220 p.)
_c23cm
336 _atext
_2rdacontent
337 _aunmediated
_2rdamedia
338 _avolume
_2rdacarrier
650 0 _aCustomer relations.
650 0 _aManagement
_xSocial aspects.
998 0 0 _a0000013360
999 _c12184
_d12184