000			00580nam a2200193Ia 4500
001			0000000740
005			20251012174408.0
008			001017s2000 enk b 000 0 eng
020			_a0850926491
050	0	0	_aJF1525.O73 _bA94 2000
090	0	0	_a352.3 _bEMP _c2000
245	1	0	_aEmpowering the customer _cVictor Ayeni.
260			_aLondon _bCommonwealth Secretariat _c2000.
300			_ax, 63 p. _c24 cm.
504			_aIncludes bibliographical references (p. 55-57).
650		0	_aCustomer relations.
650		0	_aOrganizational change.
650		0	_aPublic administration.
999			_c2595 _d2595