000			00601nam a2200169Ia 4500
001			0000000815
005			20251012174300.0
008			991221s2000 cau b 001 0 eng
020			_a1576750795
050	0	0	_aHF5415.5 _b.B3673 2000
090	0	0	_a658.812 _bBAR _c1943
245	0	0	_aEmotional value _bcreating strong bonds with your customers _cJanelle Barlow and Dianna Maul ; foreword by Michael Edwardson.
260			_aSan Francisco _bBerrett-Koehler Publishers _cc2000.
300			_axviii, 310 p. _c24 cm.
504			_aIncludes bibliographical references and index.
650		0	_aCustomer services.
999			_c419 _d419