000			03582nam a2200361Ia 4500
001			0000007979
005			20251012174618.0
008			791105s1980 nyua b 001 0 eng
020			_a0123797608
020			_a9780123797605
050	0	0	_aZ711 _b.J34
090	0	0	_a025.522 _bJAH _c1980
245	1	4	_aThe librarian and reference queries : _ba systematic approach _cGerald Jahoda, Judith Schiek Braunagel.
260			_aNew York _bAcademic Press _c1980.
300			_axii, 175 p. _bill. _c24 cm.
504			_aIncludes bibliographies and index.
505	0	0	_tA Model of the Reference Process -- _tThe Reference Process -- _tMessage Selection -- _tThe Query Message -- _tUtilizing the Message in Subsequent Decision-Making Steps -- _tMessage Descriptors -- _tGivens and Wanteds -- _tSelection of Categories of Answer-P roviding Tools -- _tDescriptor and Tool Tables -- _tCategories of Answer-Providing Tools -- _tBiographical Sources -- _tCard Catalog; Union Lists -- _tDictionaries -- _tEncyclopedias -- _tGeographical Sources -- _tGuides to the Literature -- _tHandbooks; Manuals -- _tIndexes, Bibliographies, and Abstracts -- _tMonograph; Text -- _tPrimary Publications -- _tNonbiographical Directories -- _tYearbooks: Almanacs -- _tLead-In Tools -- _tBasis for Selecting Lead-In Tools -- _tChoosing a Lead-In Tool -- _tSelection of Search Headings -- _tThe Index -- _tOther Types of Indexes -- _tIndex Vocabulary Aids -- _tAnswer Selection -- _tCorrectness of Answer -- _tErrors in Steps of the Reference Process -- _tSelecting an Answer -- _tMisinterpretation of Information -- _tNo Answer -- _tCompleteness of Answer -- _tQuery Negotiation -- _tWhy Users Submit Queries That Require Negotiation -- _tIdentifying Negotiable Queries -- _tPostsearch Negotiation -- _tNegotiation Techniques -- _tObjective of Negotiation -- _tOpen and Closed Questions -- _tExamples of Negotiable Queries -- _tListening and Summarizing -- _tNonverbal Communication -- _tSample Negotiation -- _tOn-Line Searching of Bibliographic Data Bases -- _tPre-Search -- _tSearch -- _tPostsearch -- _tDescription of Data Base -- _tUnit Record -- _tComparison of Manual and On-Line Searched Indexes.
520			_aAbstract: A model framework for decision-making in the process of answering reference questions is presented for use by librarians and instructors of library science. Each step in the reference process is examined, and exercises for practicing each st ep are given with the goal of preparing students to search for answers to reference queries in a systematic fashion. These steps include isolating the essential message of each query by selection of message descriptors. Categories of answer-providing reference tools are described, with hints for selecting specific headings to search. These include the card catalog, encyclopedias, guides to the literature, indexes, bibliographies, abstracts and directories. Techniques for query negotiation are given. The characteristics of bibliographic data bases and guidelines for on-line searching are discussed. Emphasis is put on the kinds of information found in different reference materials.
650		0	_aReference services (Libraries)
650		4	_aBibliographies.
650		4	_aComputer applications.
650		4	_aDecision making.
650		4	_aInformation science.
650		4	_aLibraries.
650		4	_aLibrary education.
650		4	_aModels.
650		4	_aQuestioning techniques.
650		4	_aReference materials.
650		4	_aSystems approach.
650		6	_aBiblioth?eques _xServices de râefâerence.
650	1	7	_aBibliotheken. _bgtt
650	1	7	_aReference. _bgtt
999			_c7249 _d7249