APA

(1997). The civil service of Malaysia:towards excellence through ISO 9000:improvements and developments in the civil service of Malaysia 1996. Kuala Lumpur: MAMPU.

Chicago

1997. The civil service of Malaysia:towards excellence through ISO 9000:improvements and developments in the civil service of Malaysia 1996. Kuala Lumpur: MAMPU.

Harvard

(1997). The civil service of Malaysia:towards excellence through ISO 9000:improvements and developments in the civil service of Malaysia 1996. Kuala Lumpur: MAMPU.

MLA

The civil service of Malaysia:towards excellence through ISO 9000:improvements and developments in the civil service of Malaysia 1996. Kuala Lumpur: MAMPU. 1997.