Bibliography: p. 350-360.

Pt.1. People one at time: The units of management -- People are alike: Some basic ideas -- People are different: The growth of individuality -- Perception: From the inside looking out -- Frustration: The roadblock -- Psychological conflict: Roadblocks on the inside -- Learning, thinking, problem-solving: Some reasoning parts of people -- Thinking and Problem-solving II: My style and yours -- Attitudes and values: motherhood, Old Glory, and off the pigs -- The assessment of people: One application of personality theory -- Pt.2. Relationships: The forest and the trees -- Communication: Getting information from A into B -- Influencing behavior: Some dimensions of the problem -- Authority: Ome model for influence -- Pressure and coercion: A second model for influence -- Collaborative models: influence without power -- Money incentives: One effort to influence -- Pt.3. People in threes to twenties: Efficiency and influence in groups -- Communication networks in groups: Designs for getting the word around -- The content of communication in groups: Getting valid words around -- Operating problems of groups: Getting words around efficiently -- Independence and conformity: The problem of truth in the face of pressure -- Conflict and competition among groups: My team among groups: My team can beat your team -- Developing managers: Applied ideas about influence, learning, and groups -- Pt.4. People in hundreds and thousands: Problems of organizational design -- The volatile organization: Everything triggers everything else -- Structure, people, and technology: Some key ideas and where they came from -- Organizational decision-making: Goals. problems, tasks -- Organizations ans individuals: The people part of the system -- Organizational structure: The fall guy -- Technology and organization: Brave new organizational world -- Organizations and their environments: From back then to out there