Format biasa Format MARC Format ISBD

Likeable business WHY TODAY 'S CONSUMERS DEMAND MORE AND HOW LEADERS CAN DELIVER Dave Kerpen, with Theresa Braun and Valerie Pritchard. - (xiv, 220 p.) 23cm

ISBN: 9780071800471 (pbk. : alk. paper)

Subjects--Topical Terms:
Customer relations.
Management--Social aspects.