How organisations measure success [electronic resource] the use of performance indicators in government
How organisations measure success the use of performance indicators in government [electronic resource]
Neil Carter, Rudolf Klein, and Patricia Day.
- London ; New York Routledge 1992.
- 1 online resource (202 p.)
Includes bibliographical references (p. [184]-191) and indexes.
Book Cover; Title; Contents; List of tables; List of abbreviations; Introduction; Revolution or resurrection? The history of a concept; Models, measures, and muddles: organisational and conceptual dimensions of performance indicators; The criminal jus tice system: police, courts, and prisons; The welfare system: Social Security and the National Health Service; The private sector: banks, building societies, and retail stores; Managing monopolies: railways, water, and airports; Performance indicators in the 1990s: tools for managing political and administrative change; References; Name index
Reports on two years of field research funded by the Economic and Social Research Council. Examines performance indicators across a variety of government departments and public agencies as well as private businesses.
0203208668 0415041953 041511912X (pbk.) 9780203208663 9780415041959 9780415119122 (pbk.)
Administrative agencies--Evaluation--Great Britain--Case studies.
Executive departments--Evaluation--Great Britain--Case studies.
Government productivity--Great Britain--Case studies.
Industrial productivity--Great Britain--Case studies.
Electronic books.
JN318 / .C37 1992eb
Includes bibliographical references (p. [184]-191) and indexes.
Book Cover; Title; Contents; List of tables; List of abbreviations; Introduction; Revolution or resurrection? The history of a concept; Models, measures, and muddles: organisational and conceptual dimensions of performance indicators; The criminal jus tice system: police, courts, and prisons; The welfare system: Social Security and the National Health Service; The private sector: banks, building societies, and retail stores; Managing monopolies: railways, water, and airports; Performance indicators in the 1990s: tools for managing political and administrative change; References; Name index
Reports on two years of field research funded by the Economic and Social Research Council. Examines performance indicators across a variety of government departments and public agencies as well as private businesses.
0203208668 0415041953 041511912X (pbk.) 9780203208663 9780415041959 9780415119122 (pbk.)
Administrative agencies--Evaluation--Great Britain--Case studies.
Executive departments--Evaluation--Great Britain--Case studies.
Government productivity--Great Britain--Case studies.
Industrial productivity--Great Britain--Case studies.
Electronic books.
JN318 / .C37 1992eb