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Emotional value creating strong bonds with your customers Janelle Barlow and Dianna Maul ; foreword by Michael Edwardson. - San Francisco Berrett-Koehler Publishers c2000. - xviii, 310 p. 24 cm.

Includes bibliographical references and index.

ISBN: 1576750795

Subjects--Topical Terms:
Customer services.

LC Class. No.: HF5415.5 / .B3673 2000