APA

(1998). Public service management: achieving quality performance in the 21st century. Malaysia: National Institute of Public Administration (INTAN), Public Service Dept.

Chicago

1998. Public service management: achieving quality performance in the 21st century. Malaysia: National Institute of Public Administration (INTAN), Public Service Dept.

Harvard

(1998). Public service management: achieving quality performance in the 21st century. Malaysia: National Institute of Public Administration (INTAN), Public Service Dept.

MLA

Public service management: achieving quality performance in the 21st century. Malaysia: National Institute of Public Administration (INTAN), Public Service Dept. 1998.