Bibliography: p. 625-635.

The mismanagement of the cities and defective delivery systems / David Rogers, Willis D. Hawley -- pt. 1. On knowing when things are getting better: Measuring the quality of public services / Harry P. Hatry -- The urban government annual report / Arie Y. Lewin and Robert W. Blanning -- Evaluating organizational change in public services / Dennis R. Young -- pt. 2. Toward a more sophisticated urban management: Change and innovation i city government / Frederick O'R. Hayes -- Systems analysis in the urban complex: potential and limitations / Garry D. Brewer -- Muddling through analytically / James W. Vaupel -- pt. 3. Decentralization: Service delivery and the urban political order / Douglas Yates -- Decentralization for urban management: sorting the wheat from the chaff / Annmarie H. Walsh -- Decentralization: fiscal chimera or budgetary boon? / Jonathan Sunshine -- Community control and governmental responsiveness: the case of police in Black neighborhoods / Elinor Ostrom and Gordon P. Whitaker -- pt. 4. Reorganization: Organizations of the future / Chris Argyris -- The possibilities of nonbureaucratic organizations / Willis D. Hawley -- pt. 5. Lessons from the private sector: Business and the urban crisis: the case of the Economic Development Council of New York City / David Rogers -- Municipal monopolies versus competition in delivering urban services / E.S. Savas -- Increasing the role of the private sector in providing public services / Lyle C. Fitch -- pt. 6. Barriers to change: Public service unions and public services / Sumner M. Rosen -- Federal programs and political development in cities / Jeffrey L. Pressman -- Constraints on urban leadership, or why cities cannot be creatively governed / Peter A. Lupsha.

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